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Terms & Policy

Order and Delivery Policy :

  

1. Customers are not allowed to exchange the order caused by wrong size. We gave you complete information

 

on product detail to minimize this problem.

 

2. Customers are allowed to exhange the order caused by wrong order.

 

(For example : you ordered A shirt but you got B shirt)

 

3. Customers are not allowed to cancelled the order after you make a payment.

 

4. Customers order will be void if customers do not make a payment three days after make an order.

 

 

 

Shipping policy :

 

 

1. Shipping cost for selected cities are free. Your order will arrive five days maximum (for Jabodetabek) or a

 

week (non - Jabodetabek) after you confirm your payment.

  

2. Customers are responsible for delivery failure due to incomplete address or rejected by the recipient.

 

3. Customers are responsible to pay the shipping fee if the goods are returned to us, due to customer’s condition

 

(such as : incomplete address or rejected by the recipient)

 

4. MAIVE is not responsible for any damage or delay good due to JNE problem. If this problem occurred, we are

 

gladly to receive your complains.

 

5. MAIVE is not responsible for any additional taxes or fees.

 

6. MAIVE is not responsible for any damage on package. But if you receive damage goods you can send us

 

email to admin@wearmaive.com

 

 

 

Voucher Discount

 

 

1. Maive voucher discount consist of two letters and four numbers (example : SR 5001)

 

2. Maive voucher discount can be used in online or offline purchase

 

3. Voucher discount is valid one-time use in single order

 

4. Not to be used with other promos